Ivan Makhaev, purchase department specialist, Vek

There was a task to develop the effective communication between sales office and production department. We tried to find the solution and chose Bitrix24. We have chosen IPG as the company for deployment of corporative portal; the specialists have considered all our wishes and professionally setup CRM for sales office. All the orders from online store are sent directly to CRM, and then by means of functionality of the task module there is already cooperation with production department. In this way we have solved a lot of problems like “manager has forgotten, hasn't understood, has performed partially, hasn't told, has lost the answer in mail” and so on. Mail integration to Bitrix24 has ensured timely answers to mailing messages from clients; the system has a mail distribution procedure to persons in charge. Thanks to the off-site training which was organized by IPG company for all our employees the work in corporative portal has not stirred great resistance, the developed regulations of work with the CRM module for our company facilitate the introduction of new employees to work. Later we plan to perform integration into 1C.

Fastel

At the present moment there is an active stage of Bitrix24 deployment to our company. 12 departments of the company work in the corporative portal, at the same time our partners who are not our employees also work here; it became possible due to Extranet module.

The CRM module has also been adjusted upon our request by IPG specialists who have listened to our requirements and purposes, offered the behaviour in Bitrix24 and implemented it. As a result our company has solved many problems, one of which is timely invoicing. The problem has been solved due to functionality of repeating tasks.

Now there is a process of integration to 1C and then development of regulations for work with the portal.

General Director of Pruma Company, Oleg Savinkov

We began to use Bitrix24 several months ago. We tried to find the convenient easy tool for registration of incoming requests from the website and control of work of managers on these requests, taking into account the branch network and cloud VoIP. IPG specialists showed their competence, listened to all our wishes and proposed optimal solutions of tasks, using Bitriks24. CRM is already setup to our requirements; it is connected to 19 workplaces of managers and chiefs. Already 7 branches use the unified corporative portal. We actively use the portal in sales and client support. First line and competent technical support of IPG helps to understand the details of setup of the portal and to solve the arising problems.